Measurement of customer satisfaction and customer loyalty with the objective of improving customer retention and establishing sound customer relationships. ...Read more

A public wiki site dedicated to the ITIL approach to IT and customer support and management. ...Read more

Maconomy, a publicly-traded company, is the only provider of fully integrated eBusiness enterprise software that optimizes the service industries. ...Read more

Provides businesses with a fresh new perspective on customer contact strategies ...Read more

A member-driven organization focused upon helping businesses to optimally leverage their investment in CRM solutions and technologies. ...Read more

TeleMagic software, a completely customizable customer relationship management solution. ...Read more

Helpdesk solution that integrates with GoldMine. Enables you to track and manage your customer support issues. ...Read more

Online customer support services and outsourced email handling - Gem - an ebusiness interaction center. ...Read more

Bringing traditional supportive human contact to the new economy of eBusiness. Enabling your ecommerce website with a live sales and support staff, eCRM with a human touch. Add an experienced eSales customer service center to your site today. ...Read more

Interact.com works with synchronization to connect you to your contact management software programs and devices including ACT! 2000, Outlook and others. ...Read more

A consulting firm dedicated to help companies maximize customer loyalty as a focus of business development. ...Read more

Customer support, customer service, Email management, response management, inquiry handling, automated call center, customer relationship management. ...Read more

Management consulting firm for help desks and customer support centers. ...Read more

Create a virtual online community to improve customer relationship management (CRM) and achieve customer loyalty and retention for a B2B e-business. ...Read more

XML-based demand chain networks that deliver personalized customer experiences; unify Internet commerce, CRM, eSelling, and wireless technologies; guide intelligent commerce; and integrate the demand chain with the supply chain. ...Read more

Provides customer support solutions leveraging multiple channels, including e-mail, telephone, chat and the web. ...Read more

Offers independent news and learning resources for CRM and call center professionals. Includes targeted search, learning tools and daily news. ...Read more

Online forums and message board dedicated to service management and customer support. ...Read more

Delivering telephony based customer relationship management solutions and project management. ...Read more

Offers help in maximizing the revenue and cost savings via remote service offerings. ...Read more